Unable to update details and no responses received!
Been trying since December to update my details so i can log in and check my profile. calls go unanswered and emails do not get a response despite sending updated docs as per your website. Even your chatbot is unhelpful. when i try to update my number it says invalid details - yet my wife was able to update hers without issue
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Experian SA's replyOfficial
21 Aug 2025, 10:55 Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply21 Aug 2025, 10:55
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre