Unable to make contact via phone / email

Experian is one of the leading Credit Report / Credit Score providers in South Africa, and their client base includes all the major banks, retailers, telecommunications and micro-lending companies in South Africa.<br> <br> It sounds great, until you need to make contact with them.<br> <br> I have phoned all the phone numbers on their websites, and selected every option on their automatic answering system without being able to make contact with a consultant.<br> <br> I also sent an email to their email address without getting any response.<br> <br> Their online system works fine; however - I am not even sure there are real people working at Experian.<br> <br> The problem is; I am unable to get a service at Telkom because Experian indicates my ID number doesn't match. It doesn't sound right; I know. <br> <br> Telkom passes the buck to Experian, and requests I contact Experian to get this sorted out.<br> <br> Only problem is; Experian doesn't exist (or so it seems).<br> <br> So now; I am stuck without my Telkom service - because of Experian not being able to even answer a phone or reply to an email.<br> <br> Anybody knows how I can get hold of a real person at experian?