HV
Heino V
1 reviews | Active since May 2012
06 Oct 2023, 12:24
Unable to get through on email and call centre. Worst company ever!!!!!!
Wish I could could this company a minus on the score rating. I am surprised that the NCR has not stepped in the review this company's bad behavior and lack in all services. I have been on the line for 90mins each time, 3 days in a row, with not one call being answered. The ********* behavior is beyond any busines I have dealt with. To make it worse, this company holds the consumer back on credit due to the lack of service and it doesnt bother them at all. WHERE IS THE NCR TO ASSIST WITH TERRIBLE SERVICE LIKE THIS.
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Replies (2)HV
Heino V's updateReviewer Update
16 Oct 2023, 09:50Experian is so unprofessional and lazy that they dont even respond to the complaint on HelloPeter. They send you a notification that they have responded but never did. This company clearly doesnt care about delivering a service. This is also besides having to hold on the line for 30-45mins, only to get an agent that gives you attitude.
HV
Heino V's update16 Oct 2023, 09:50
Reviewer Update
Experian is so unprofessional and lazy that they dont even respond to the complaint on HelloPeter. They send you a notification that they have responded but never did. This company clearly doesnt care about delivering a service. This is also besides having to hold on the line for 30-45mins, only to get an agent that gives you attitude.
HV
Heino V's updateReviewer Update
18 Oct 2023, 18:14Again and still busy getting nowhere with Experian. Even your team leaders dont know the process, rules and regulations. I have been requesting for a dispute to be removed off my name for 3 days, after being notified that it would take 24-48hrs. No escalation process and consideration from Experian. Leah Ramoroka, as a team leader is continuously following up and gives me nul progress. Its almost like I have to remind you to do your actual job. The NCR has been notified and you still dont care how and what of a mess you have caused. Is there no shame in providing this horrific service?
HV
Heino V's update18 Oct 2023, 18:14
Reviewer Update
Again and still busy getting nowhere with Experian. Even your team leaders dont know the process, rules and regulations. I have been requesting for a dispute to be removed off my name for 3 days, after being notified that it would take 24-48hrs. No escalation process and consideration from Experian. Leah Ramoroka, as a team leader is continuously following up and gives me nul progress. Its almost like I have to remind you to do your actual job. The NCR has been notified and you still dont care how and what of a mess you have caused. Is there no shame in providing this horrific service?