rR
rosinah R
1 reviews | Active since Oct 2015
22 Feb 2022, 09:08
too bad service..#frustrating
What does one have to do exactly to get help from this company? I logged a dispute sometime in October 2021, got a ref number after 6 days, calling them is a nightmare cos no one actually answers calls. 3 weeks later i got a response on email that my credit information has been updated but later when I logged on to check I found that everything is still the same. again i logged a dispute on tuesday the 15th/02/2022, got a response on the 18th asking me to send My documents and aagain i did, no response after that, comes to today i get the same response asking to send docs, this time by a different consultant with a different ref.how is things working in this company? This is really frustrating.
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Replies (3)0
Replies (3)rR
rosinah R's updateReviewer Update
23 Feb 2022, 12:31i got an email on 6/11/2021 that this dispute was resolved in my favour. so how come its still hanging. i have pasted the response below. Experian you are frustrating, please resolve this promptly.
DISPUTE FEEDBACK : EKM***
EZA consumer <***> | Nov 6, 2021, 10:34 AM | |
to meGood day Kindy note that your dispute has been resolved in your favour. In order to protect your right to privacy and also allow you ease of access to your credit report, we invite you to register for free access to your report at www.mycreditexpert.co.za
You have the option of referring the matter to the National Credit Regulator/Credit Ombudsman if you are not satisfied with the outcome of your dispute.
• NCR – ***
• Credit Ombud – ***
Kind regards, Thulisile MbathaCustomer Relations Centre | Consumer Care ConsultantBallyoaks Office Park, 33 Ballyclare Drive, Bryanston, Johannesburg, 2191Tel: +***5 www.experian.co.za
DISPUTE FEEDBACK : EKM***
EZA consumer <***> | Nov 6, 2021, 10:34 AM | |
to meGood day Kindy note that your dispute has been resolved in your favour. In order to protect your right to privacy and also allow you ease of access to your credit report, we invite you to register for free access to your report at www.mycreditexpert.co.za
You have the option of referring the matter to the National Credit Regulator/Credit Ombudsman if you are not satisfied with the outcome of your dispute.
• NCR – ***
• Credit Ombud – ***
Kind regards, Thulisile MbathaCustomer Relations Centre | Consumer Care ConsultantBallyoaks Office Park, 33 Ballyclare Drive, Bryanston, Johannesburg, 2191Tel: +***5 www.experian.co.za
rR
rosinah R's update23 Feb 2022, 12:31
Reviewer Update
i got an email on 6/11/2021 that this dispute was resolved in my favour. so how come its still hanging. i have pasted the response below. Experian you are frustrating, please resolve this promptly.
DISPUTE FEEDBACK : EKM***
EZA consumer <***> | Nov 6, 2021, 10:34 AM | |
to meGood day Kindy note that your dispute has been resolved in your favour. In order to protect your right to privacy and also allow you ease of access to your credit report, we invite you to register for free access to your report at www.mycreditexpert.co.za
You have the option of referring the matter to the National Credit Regulator/Credit Ombudsman if you are not satisfied with the outcome of your dispute.
• NCR – ***
• Credit Ombud – ***
Kind regards, Thulisile MbathaCustomer Relations Centre | Consumer Care ConsultantBallyoaks Office Park, 33 Ballyclare Drive, Bryanston, Johannesburg, 2191Tel: +***5 www.experian.co.za
DISPUTE FEEDBACK : EKM***
EZA consumer <***> | Nov 6, 2021, 10:34 AM | |
to meGood day Kindy note that your dispute has been resolved in your favour. In order to protect your right to privacy and also allow you ease of access to your credit report, we invite you to register for free access to your report at www.mycreditexpert.co.za
You have the option of referring the matter to the National Credit Regulator/Credit Ombudsman if you are not satisfied with the outcome of your dispute.
• NCR – ***
• Credit Ombud – ***
Kind regards, Thulisile MbathaCustomer Relations Centre | Consumer Care ConsultantBallyoaks Office Park, 33 Ballyclare Drive, Bryanston, Johannesburg, 2191Tel: +***5 www.experian.co.za
rR
rosinah R's updateReviewer Update
23 Feb 2022, 12:48the response on 6/11/2021 shows my dispute has been resolved in my favour, which means this should be updated and removed from my profile. i have an email form Thulisile Mbatha.
why are you even replying in private? so the world don't get to see your faults?
why are you even replying in private? so the world don't get to see your faults?
rR
rosinah R's update23 Feb 2022, 12:48
Reviewer Update
the response on 6/11/2021 shows my dispute has been resolved in my favour, which means this should be updated and removed from my profile. i have an email form Thulisile Mbatha.
why are you even replying in private? so the world don't get to see your faults?
why are you even replying in private? so the world don't get to see your faults?
rR
rosinah R's updateReviewer Update
25 Feb 2022, 09:53i am still waiting for feedback 2 days later.
no one has been in contact with me in regard to this after i have sent you an email from you confirming my dispute outcome, now you are quiet?
no one has been in contact with me in regard to this after i have sent you an email from you confirming my dispute outcome, now you are quiet?
rR
rosinah R's update25 Feb 2022, 09:53
Reviewer Update
i am still waiting for feedback 2 days later.
no one has been in contact with me in regard to this after i have sent you an email from you confirming my dispute outcome, now you are quiet?
no one has been in contact with me in regard to this after i have sent you an email from you confirming my dispute outcome, now you are quiet?