This my future that you are messing with

I got my Clearance Certificate and paid-up letters from Debt busters on 19 August 2020. That same day all my documents were send to Experian SA and Compuscan. This is now two months later and they open a new portal for people to check their credit profile. They requested me to upload a copy of my ID and proof of address, which I did. They should have updated my profile accordingly when they received my paid-up letters and clearance certificate. I send e-mails almost everyday. I cant get through on their telephone. The respond on my e-mails is 'Thank you for your e-mail". And there it stops. If I try to login to my profile it says that I am unauthorized. I want to now what's going on and when someone do enquiries on my status. When I sign up they say that I will get a mail in 48 hours. Thats a lie. How can people trust them. Currently they have false information on their system. ex, A home choice account that are in arrears. A judgment on my name(which I believe they are working on.) All I ask of them is to assist me to login to my profile. I've been requesting it for more then a month now. I pray that they do not give incorrect information out.