This company should be banned from working with customer credit scores

I can't believe that South Africans are forced to accept the results given by this company. Something must be done, or this seriously needs escalation..... So, I have not looked at my credit score in about a year, but now I am planning on buying a car, so decided to start getting my things in order. I was shocked when I viewed my credit report from Experian, and noted that my Vodacom account has 4 late payments listed, dating back to 2024. I contacted Experian early November and they informed me to make contact with Vodacom about this. I contacted Vodacom and they informed me that they NEVER reported any late payments on my account. Vodacom is my one account that I ALWAYS pay first, and always before the due date. I contacted Experian AGAIN, and they told me to submit invoices and statements, which I did. I always get a response from the same lady, Laura de Carvalho. After submitting the statements I heard nothing and sent a follow up e-mail. AGAIN , Laura told me to submit statements, which I did AGAIN. Once again, NO response. I send another follow up mail, and this is how Laura responded. Vodacom Balance Brought Forward - Aug 24 - R 4,588.42 - Paid R 4,800 (Short payment R 211.58) Vodacom Balance Brought Forward - Aug 24 - R 5,177.71 - Paid R 5,200 (Short payment R 22.29) Vodacom Balance Brought Forward - Oct 25 - R 2,321.51 - Paid R 2,322 (Short payment R 00.49) Vodacom Balance Brought Forward - June 25 - R 1,888.03 - Paid R 1,888,03 (Short payment R 0.00). Now, I am not saying I am genius, but if you pay MORE than the balance brought forward, it is OBVIOUS, that there is NO short payment. She then again told me to talk to Vodacom about the SHORT payments. Vodacom did not report ANY short payments. I am completely speechless. Almost 2 months of going back and forth..... Vodacom says contact Experian as they did not report ANY late or short payments, and Experian does not have qualified staff, that can see this is clearly an error...... Can someone please explain to me WHY this company is allowed to handle our credit profiles, or futures for that matter.