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Xoliswa N
1 reviews | Active since Oct 2023
30 Oct 2023, 08:18
They keep on adding a prescribed account.
I wrote a dispute at the beginning of September up until today nothing is happening. The was removed then later added back on portal without any explanation. This account has prescribed and the payment date reflecting on it is incorrect. Other credit bureaus has closed this account but experian won't close it over 2months now. The service we are receiving from this company is very poor. My life is onhold because of such negligence by Experian. Come on Experian it only your credit bureau with this account.
Helpful (0)
Replies (6)0
Replies (6)
Experian SA's replyOfficial
31 Oct 2023, 08:26Good day
We would like to offer our apologies for the inconvenience caused in this matter.
Please be advised that a dispute was logged and investigated for African Bank and they confirmed that there was an interference on the account on the 15/02/2021. The accounts remains open/current on your profile.
Kindly note that you can log a dispute with us on the 16th Feb 2024 for further investigations.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Please be advised that a dispute was logged and investigated for African Bank and they confirmed that there was an interference on the account on the 15/02/2021. The accounts remains open/current on your profile.
Kindly note that you can log a dispute with us on the 16th Feb 2024 for further investigations.
Regards,
Customer Relations Centre
Best regards,
Experian SA's reply31 Oct 2023, 08:26
Official
Good day
We would like to offer our apologies for the inconvenience caused in this matter.
Please be advised that a dispute was logged and investigated for African Bank and they confirmed that there was an interference on the account on the 15/02/2021. The accounts remains open/current on your profile.
Kindly note that you can log a dispute with us on the 16th Feb 2024 for further investigations.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Please be advised that a dispute was logged and investigated for African Bank and they confirmed that there was an interference on the account on the 15/02/2021. The accounts remains open/current on your profile.
Kindly note that you can log a dispute with us on the 16th Feb 2024 for further investigations.
Regards,
Customer Relations Centre
Best regards,
XN
Xoliswa N's updateReviewer Update
31 Oct 2023, 09:03There is no reply from Experian.
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Xoliswa N's update31 Oct 2023, 09:03
Reviewer Update
There is no reply from Experian.
Experian SA's replyOfficial
01 Nov 2023, 08:05Good day
I have requested the team to provide feedback to you again.
Thank you
I have requested the team to provide feedback to you again.
Thank you
Best regards,
Experian SA's reply01 Nov 2023, 08:05
Official
Good day
I have requested the team to provide feedback to you again.
Thank you
I have requested the team to provide feedback to you again.
Thank you
Best regards,
Experian SA's replyOfficial
01 Nov 2023, 08:07Good day
I have requested the team to provide feedback to you again.
Thank you
I have requested the team to provide feedback to you again.
Thank you
Best regards,
Experian SA's reply01 Nov 2023, 08:07
Official
Good day
I have requested the team to provide feedback to you again.
Thank you
I have requested the team to provide feedback to you again.
Thank you
Best regards,
XN
Xoliswa N's updateReviewer Update
01 Nov 2023, 08:45Thanks.
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Xoliswa N's update01 Nov 2023, 08:45
Reviewer Update
Thanks.
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Xoliswa N's updateReviewer Update
01 Nov 2023, 08:46I understand I will wait until February 2024 thank you alot.
XN
Xoliswa N's update01 Nov 2023, 08:46
Reviewer Update
I understand I will wait until February 2024 thank you alot.