SS
Stephanie S
1 reviews | Active since Aug 2022
24 Jul 2025, 16:44
They do not reply or respond to emails sent
My credit score was negatively affected by imcorrect information given to Experian that I missed 2 payments. Have sent numerous emails to Experian to rectify, even providing a letter from the company that provided the incorrect information, to date, still have not received any response and my credit score remains negatively affected.
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Replies (1)
Experian SA's replyOfficial
29 Jul 2025, 13:02Dear Stephanie Sass
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
Once your dispute is logged with the correct documentation, our team will be able to assist you further.
If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,
Consumer Care Team
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
- A clear copy of your ID
- Proof of residence (not older than 3 months)
- Any other relevant documents (e.g., affidavit, paid-up letter, Home Affairs letter, etc.)
Once your dispute is logged with the correct documentation, our team will be able to assist you further.
If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,
Consumer Care Team
Experian SA's reply29 Jul 2025, 13:02
Official
Dear Stephanie Sass
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
Once your dispute is logged with the correct documentation, our team will be able to assist you further.
If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,
Consumer Care Team
Thank you for contacting us regarding your dispute. We sincerely apologize for any inconvenience this may have caused.
To ensure quicker response times and more efficient processing, we kindly ask that you resubmit your dispute via the UP platform at www.up.experian.co.za.
📌 Important: When resubmitting, please ensure you upload all the required supporting documents relevant to your dispute type. This may include:
- A clear copy of your ID
- Proof of residence (not older than 3 months)
- Any other relevant documents (e.g., affidavit, paid-up letter, Home Affairs letter, etc.)
Once your dispute is logged with the correct documentation, our team will be able to assist you further.
If you need help identifying which documents to submit, please chat to Ed on the UP platform for guidance.
Kind regards,
Consumer Care Team