THANK YOU FOR NOTHING!!!

To say I am disappointed with service received from Experian lately would be an understatement. I have submitted a dispute on their website on the 13th of April and again through their email on the 17th but nothing has been done. I decided to report the company with Council For Debt Collectors and the matter was resolved immediately with a letter from Nimble Group saying they shouldn’t have incorrectly listed the account as it has legally prescribed and closed. Initially I received a reference from Experian’s email which is MM-380359 but no further communication. I then received a separate email from Thomas Skele (Jira) with a subject like this : EXPERIAN-523152 My Credit Check Dispute - Disputed Account Name and Number: NIMBLE - ***. He basically told me to contact the company and told me they are a debt collecting company. What is the point of disputing through the credit bureau if they will tell us to contact the companies? The reason why we dispute through credit bureaus is so that we don’t get the run around from these companies. Calling Experian is basically just wasting your money and airtime as you would wait over 30 minutes without getting anyone to help. I am so frustrated and disappointed. Experian used to do things swiftly - I know this because they would be the first credit bureau to resolve my problems before any other credit bureau. All I am asking for is for the account to be removed from the credit bureau. I also have a letter from the company stating that this account is legally prescribed. What else can I do to have this resolved? We work so hard to build up our credit reports and scores. I know I am just another useless client to Experian and my issue will go on without being resolved. I am so hurt. The way I have recommended Experian to all my friends and family that they are also using it to monitor their reports I am disappointed to be the one who is receiving a non-existent service. Thank you for nothing!!!