TERRIBLE CUSTOMER SERVICE. TERRIBLE SERVICE BEING RENDERED

Lost my previous cellphone number linked to my experian account and have been trying to change it ever since, since I don't remember my password. A support agent by the name Lusu No-Rooi has been assisting for the past two weeks by sending an email per day. He found out my account had been locked in any case. I've had previous trouble with experian with not updating my credit score in time and in turn I get declined to get new credit. Terrible business and we're counting on them to give accurate info to potential lenders. Something needs to change. This is TERRIBLE! I'm still waiting on a response from this agent, I've sent him an email on Thursday to let him know my new number has not been updated on his end, and it's been quiet ever since. This should not take as long as it has been.