JE
Janene E
1 reviews | Active since May 2015
01 Dec 2020, 10:53
Terrible customer service!
Have been struggling with disputes on my credit record for more than 2 months! Logged more than 6 disputes with supporting documents, no results!!! Endless calls holding for 15 minutes and more, no answer except for a robot. Endless emails with automated responses!!!!!
I want feedback as soon as possible on my matter!!!!!!
Last resort is the Ombud and NCR themselves!
Prescription debt have to get updated!
Helpful (0)
Replies (1)0
Replies (1)
Experian SA's replyOfficial
02 Dec 2020, 09:16Good day
Please note that our agent advised that they received your documents and there were no account/s names mentioned on the dispute, you confirmed the account details on the 1st Dec 2020. Our agent have logged a dispute for prescribed account with reference number - ERP*** to investigate the matter on your behalf.
Best Regards
Consumer Care Team
Please note that our agent advised that they received your documents and there were no account/s names mentioned on the dispute, you confirmed the account details on the 1st Dec 2020. Our agent have logged a dispute for prescribed account with reference number - ERP*** to investigate the matter on your behalf.
Best Regards
Consumer Care Team
Experian SA's reply02 Dec 2020, 09:16
Official
Good day
Please note that our agent advised that they received your documents and there were no account/s names mentioned on the dispute, you confirmed the account details on the 1st Dec 2020. Our agent have logged a dispute for prescribed account with reference number - ERP*** to investigate the matter on your behalf.
Best Regards
Consumer Care Team
Please note that our agent advised that they received your documents and there were no account/s names mentioned on the dispute, you confirmed the account details on the 1st Dec 2020. Our agent have logged a dispute for prescribed account with reference number - ERP*** to investigate the matter on your behalf.
Best Regards
Consumer Care Team