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Annie W
1 reviews | Active since Jul 2023
12 Feb 2024, 13:05
Terrible customer care
The National Credit Regulator has already cleared my name. I have been emailing Experian and have not received any responses, as well as trying to call them and hanging on the line for ages with no answer . I have one simple question but have found no joy. If I select technical assistance then there is always a consultant available.
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Annie W's updateReviewer Update
16 Feb 2024, 12:54This is so sad,frustrating and inconvenient that I can only use this platform to get a response from you... It started off well but the communication stopped. I've rep**** today to emails but no response received. Is it because there was a clear indication that I was misled and that your company indeed received the clearance documentation in January? It's Friday which is usually a short day and then it's weekend. I received one phone call this morning at 8:40am which I was unable to answer and getting through to your offices is a nightmare because I have spent over 500 minutes hanging on and waiting to speak to anyone. All I'm asking is for simple question/s to be answered but it has taken a week to do so.
AW
Annie W's update16 Feb 2024, 12:54
Reviewer Update
This is so sad,frustrating and inconvenient that I can only use this platform to get a response from you... It started off well but the communication stopped. I've rep**** today to emails but no response received. Is it because there was a clear indication that I was misled and that your company indeed received the clearance documentation in January? It's Friday which is usually a short day and then it's weekend. I received one phone call this morning at 8:40am which I was unable to answer and getting through to your offices is a nightmare because I have spent over 500 minutes hanging on and waiting to speak to anyone. All I'm asking is for simple question/s to be answered but it has taken a week to do so.