TERRIBLE CONSUMER SUPPORT

Experian is such a big and reputable company yet their customer service is the worst, you cannot speak to any of their consultants via the phone. Today is Thursday and I’ve been trying to get assistance on such a simple issue I’m having logging into their website. I’ve spent a total of over 4 hours on their lines listening to an IVR speaking the same thing over and over again. I’ve used their WhatsApp number to try and get help and when I eventually get through to a consultant I wait for over 10 mins for a response and the person keeps asking me the same question over again clearly not reading what my query is about. I’m very upset at the time and effort I’ve spent trying to just change a number. I’ve sent them an email with the required documents and I’ve not received even a mere acknowledgment of the email. ALL I WANT TO DO IS TO CHANGE THE NUMBER TO ACCESS MY REPORT!!!! I hope someone sees this and I actually get help.