Still waiting on a response months later

<p>My experience with Compuscan has been absolutely HIIIIIDDEOUS!!!!!!!!!</p> <p> </p> <p>I've emailed my query, phoned their call centre, received email repsonses that are of no use to my query, received phone calls with promises to resolve my query and still have not received a proper answer.</p> <p>Everytime I call or email, I deal with a different agent who needs a fresh explanation of the query and still can't give me an answer. </p> <p> </p> <p>My first email query was logged in January and here we sit on the brink of March with no answer still. I have since contacted The Credit Ombudsman - also useless, Experian (referred me to Transunion), Transunion and am still sitting without an answer! Transunion says I've contacted the wrong department even though I've selected the specific options from the IVR. I definitely cannot call and chase these people anymore!</p> <p> </p> <p>The last agent who called me back from Compuscan - two weeks - ago promised that he would take ownership of my query and ensured me resolution and I'm still waiting to hear back.</p> <p> </p> <p>I feel sorry for all the consumers with similar issues that actually don't have the means to pay subscriptions to access their credit reports or dial these costly 086 call centre numbers like I am. Is this how we protect consumers by bleeding them dry of airtime, subsscription fees for reports and patience?</p> <p> </p> <p>I just need some assistance understanding my credit report and status - that is all I ask.</p> <p> </p> <p>Can someone please just call me.</p> <p> </p> <p> </p>