Still no help from Experian despite Hello Peter

I placed a message on hello peter in Feb 2016 as i had taken out a subscription to Credit Expert and had not been able to access my credit report despite them taking my direct debit every month and still taking my direct debit as of today.I was contacted by credit expert to say there was a fault in there system and they would rectify it within 2 days.As of todays date i still cannot access my report yet have been paying for months for this service.I am now going to report this matter under the consumer laws for breach of contract and taking my money without providing a service. Also when this company do not have a telephone number that they answer that you can speak to them on. This speaks volumes. I also note other users of hello peter can also not get through to them. How can you continue charging for a service you are not and have never supp****. I have been paying since December 2015 for this service its now April and you have still not provided me with a credit report due to error in your system. I would like a refund for all of the months i have paid and a phone call from your company urgently to arrange a refund and fix this problem. I need a response within 48 hours