*********** staff almost a year..no updates..

Last year June I paid up an arrears account, because I need to work on my credit score in order to apply for a home loan, my living situation is detrimental for not only my children but myself as well, I had patience until now living in this place just to work on my credit score, only for my bank originator to tell me that the Fnb account is still reflecting as arrears on my credit profile, I would like to know why you don't update people's things knowing how important they are to consumers, you basically keeping our lives on hold, take your own time, *********** staff, lazy to say the least!