Slow response

Good day

Fwd: WO:***// EXP***9-CD77217 - Accounts: Account

Please assist with the enquiry or dispute below as Wonga has admitted and accepted the error on they side and have send all correspondence with all credit bureaus, I just wanted to know what could be the delay with resolving the dispute on my credit report. Please assist in this regard

EXP***9-CD77217 - Accounts: Account

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From: Wonga Customer Care <***> Date: 14 October 2025 at 13:06:52 SAST To: Thando Lerato Mthethwa <***> Subject: WO:***

Hi Thando,

Kindly be informed that Wonga has submitted a manual credit profile amendment to update your loan repayment history with all registered credit bureaus.

Amendment Code: Account Closed/Settled Account number: *** Reference: WO*** Should you wish to query the manual amendment, please contact each bureau individually and quote the above reference.

Please note it may take up to 21 - 30 days for the update to reflect on your credit record. We apologise for the inconvenience caused by the incorrect listing, this will be rectified once the manual submission is updated with all bureaus.

If you have any concerns, get hold of our team on ***from 08:00–18:00 Monday to Friday, Saturdays and Public Holidays from 08:00–13:00.

Regards, Customer Care ***www.wonga.co.za

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