Slow, apathetic, and completely unprofessional service

Absolutely awful service (or actually, lack of service because I still have yet to have anyone actually help me). I have ***** on my account and have been trying to dispute the information on my credit report for 1.5 months. I tried disputing via the My Credit Expert website, where they ask you to attach all of the required documentation, etc. and elaborate on the disputes - which I did. For every single time. Twice. It took 2 weeks for them to reply to my initial round of disputes. So long, in fact, that I went onto the website and disputed everything again a week later because I hadn't received any kind of confirmation. And then it took another 2 weeks for the next reply. And so on and so forth. On top of that, when I've finally had the privilege of receiving a reply from them, it's to ask me to send the same exact information I submitted the first time. This is a neverending loop. How many times must I submit the same documents and elaborate on the same disputes? After 1.5 months of absolutely zero help from their customer service agents via email, I tried calling. Except, 20 minutes into a call (on my charge, of course), I was still on hold and hadn't spoken to an actual person. And then THE CALL DROPPED. This happened several times in a row. How on EARTH is Experian still in business and who told them they were responsible enough to handle people's sensitive credit information? Because from what I can tell, they don't care about anything at all.