Slow actioning of dispute

The slow handling of disputes by this credit bureau has been extremely frustrating. I previously submitted a dispute for a paid-up Planet42 account, and they took seven days just to begin processing it. To make matters worse, those seven days were not included in the 20-day resolution period. Ultimately, I had to request them to cancel the dispute because of their delays. In contrast, TransUnion resolved the same issue in less than 20 days after I provided a paid-up letter. I struggle to understand why Experian takes so much longer. If we had the option, many of us would prefer using TransUnion because their service is significantly more efficient. Now, I’ve submitted another dispute for the same Planet42 account via their system, accompanied by emails sent on January 2, 2025, yet no action has been taken to date. Their delays are unacceptable and are causing unnecessary inconvenience.