Shut down Experian SA S***

I have declared a dispute with Experian on the 5th of April 2024.Namhla Hill (Jira) is the consultant that refused to assist me. She is ignoring all my emails. I then wrote a complaint on this platform on the 17th of April 2024, Their reply was that a consultant will be in touch with me, to date no one from Experian SA has contacted me to assist me to resolve my dispute. It is very disappointing and frustrating to have to deal with *********** people with poor customer service. Why is Experian SA still recognized as a credit bureau while they handle customer credit profile so poorly. What recourse does one have to have closed down.