1 reviews | Active since May 2021
Shockingly bad service from Compuscan
Truworths gave Compuscan instruction in January to update my profile because my account has been closed with them. After hours of telephone calls and endless emails Compuscan seems to be unable or unwilling to update the credit profile accordingly. I also had two judgements that has been rescinded, one in 2018 and the other in 2020. It was updated across all the credit bureaus HOWEVER this morning I saw that Compuscan reinstated both judgments on my name. I have contacted them and requested a copy of the legal documents that gave them the authorization to reinstate the judgments. They claim that the judgments were never removed although I have proof that they were. I sent them a copy of my Compuscan report of 15 May with no judgments on it. I was promised a call back as soon as they receive the document but needless to say that no one has contacted me. It is an absolute shame that a credit bureaus can be this ***********!!!!
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Customer Relations Centre
Best regards,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Customer Relations Centre
Best regards,
