Shocking experience

This is the worst experience to deal with this company. No calls get answered or mails get attended to just a notification on mail that state that no action is needed and a consultant will be in contact with you. A automated reply that confirms "High call volumes" I wonder are they all attending to private calls because just no one gets back to you whatsoever. I have been waiting for feedback on my credit profile and an update on my profile if it has been updated and corrected for almost 9 months. A mail was sent to them in June 2024. WHY DO YOU ALWAYS HAVE TO COMPLAIN FIRST AND THEN ALL OF A SUDDEN THEY CAN CALL YOU BACK!!!!!!!!

This is pathetic. Do people get paid a salary to not even attend to a customer these days, no admin what so ever gets sorted, not even mentioning a call back.

You are a company dealing with a customers credit score profile, and if you look through the reviews this is shocking..