ZO
Zeone O
1 reviews | Active since Nov 2017
05 Mar 2026, 13:55
Settled Accounts updates
I need to understand why certain settled accounts of mine that was recently settled have been updated or could be updated but 3 of my accounts that have also been settled still reflects as in arrears. Why must we wait for these to be updated only after a certain time whereas new credit is updated immediately? I have the paid up letters and proof of payments for all the accounts that were settled so why will the Bureau not update all?
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Replies (3)
Experian SA's replyOfficial
09 Mar 2026, 09:05 Dear Consumer, Thank you for reaching out to us. To ensure your dispute is handled quickly and efficiently, kindly log it on our Up platform using the link below: if the accounts were settled more than 60 days ago. www.up.experian.co.za Queries and disputes logged on Up are attended to within 72 business hours, which is much faster than email processing. This helps us provide you with the best possible service. Thank you for your understanding and cooperation.
Regards,
Customer Relations Centre
Regards,
Customer Relations Centre
Best regards,
Experian SA's reply09 Mar 2026, 09:05
Official
Dear Consumer, Thank you for reaching out to us. To ensure your dispute is handled quickly and efficiently, kindly log it on our Up platform using the link below: if the accounts were settled more than 60 days ago. www.up.experian.co.za Queries and disputes logged on Up are attended to within 72 business hours, which is much faster than email processing. This helps us provide you with the best possible service. Thank you for your understanding and cooperation.
Regards,
Customer Relations Centre
Regards,
Customer Relations Centre
Best regards,
ZO
Zeone O's updateReviewer Update
09 Mar 2026, 10:33I do not think Experian is understanding what I am asking: I stated very clearly that my accounts that were in arrears were all settled at the same time which was 20/02/2026. These accounts were updated accordingly with the exception of 3 accounts that is currently still reflecting as in arrears. These accounts were all settled less than 60 days but only 3 accounts could not be updated?
ZO
Zeone O's update09 Mar 2026, 10:33
Reviewer Update
I do not think Experian is understanding what I am asking: I stated very clearly that my accounts that were in arrears were all settled at the same time which was 20/02/2026. These accounts were updated accordingly with the exception of 3 accounts that is currently still reflecting as in arrears. These accounts were all settled less than 60 days but only 3 accounts could not be updated?
Experian SA's replyOfficial
10 Mar 2026, 08:15Good day
Kindly note that we give creditors 60 days to update the accounts with us.
You may contact the creditor to update the accounts with the credit bureau.
Regards,
Customer Relations Centre
Kindly note that we give creditors 60 days to update the accounts with us.
You may contact the creditor to update the accounts with the credit bureau.
Regards,
Customer Relations Centre
Best regards,
Experian SA's reply10 Mar 2026, 08:15
Official
Good day
Kindly note that we give creditors 60 days to update the accounts with us.
You may contact the creditor to update the accounts with the credit bureau.
Regards,
Customer Relations Centre
Kindly note that we give creditors 60 days to update the accounts with us.
You may contact the creditor to update the accounts with the credit bureau.
Regards,
Customer Relations Centre
Best regards,