Service incompetence and non-resolution or finalisation of resolve

I received confirmation via email from Experian that a disputed account has been closed, however no updated has been made on the account. I sent another email and called numerous times to check on this however have not been able to get through nor have my email rep**** to.

The call center seems to be decommissioned or the people just do not want to work, call volumes are always high no matter what time and how long you hold it is never answered