1 reviews | Active since Aug 2009
Removal of Dispute
I previously requested Compuscan to update details related to 2 accounts as registered on credit bureau by Jet/Edcon and Altech Netstar. They instead logged a dispute on their side (All other credit bureaus didn't) and this logged dispute is affecting my access to credit and a home loan. I called and spoke to some one rude and robotic in response to my queries<br> <br> I have e-mailed them twice since then with paid up letters attached from both companies but they insist on investigating an issue that has been resolved by both parties (myself and the companies). The accounts are not in default and are fully settled as per paid up letters and XDS/Transunion.<br> Remove the dispute status from my credit record
First and foremost, we apologise for the delay in answering to your complaint on Hello Peter. However, we can confirm that we responded to you personally on 29 June. The details of your Altech and Jet account were communicated to you and we confirmed that all updates had been made.
In response to the bad service received from our agent, we would like to humbly apologise - at Compuscan, we strive to deliver excellent service and our track record has been favourable. We can assure you that the matter has been addressed and we trust that you will have a pleasant experience dealing with us in future.
If you would like to review your latest report, simply register with www.mycreditcheck.co.za to view your information and stay up-to-date with your accounts anywhere, anytime. Should you need assistance, please do not hesitate to contact us. Please note that you are entitled to request one free credit report from us every 12 months.
First and foremost, we apologise for the delay in answering to your complaint on Hello Peter. However, we can confirm that we responded to you personally on 29 June. The details of your Altech and Jet account were communicated to you and we confirmed that all updates had been made.
In response to the bad service received from our agent, we would like to humbly apologise - at Compuscan, we strive to deliver excellent service and our track record has been favourable. We can assure you that the matter has been addressed and we trust that you will have a pleasant experience dealing with us in future.
If you would like to review your latest report, simply register with www.mycreditcheck.co.za to view your information and stay up-to-date with your accounts anywhere, anytime. Should you need assistance, please do not hesitate to contact us. Please note that you are entitled to request one free credit report from us every 12 months.