Refusing to remove a dispute linked to my ID

This company is completely useless and should honestly close its doors. It is impossible to get hold of them. I’ve sent several emails without receiving any reply.

I logged a dispute with Experian regarding Planet42 on October 21, 2024, and they only took action on November 27, 2024. Why would it take so long to respond to a customer’s request? By contrast, I lodged the same dispute with TransUnion, and it was resolved immediately.

Their inefficiency is costing us as customers. The worst part is that I need to use my credit profile, but I can’t because they’ve placed a dispute on my ID. I have been requesting for the past six days for them to remove the dispute from my ID and cancel the prolonged investigation, yet nothing has been done.

This level of service is unacceptable. I wish there were a way for the government to intervene and close down such agents who fail to provide the service they claim to offer.