Refusal to log a credit record dispute
I am writing here in hopes that someone will just log my dispute and investigate. I have found incorrect information on my credit report and 1.5 months ago emailed to log a dispute, this email was just ignored. October 9 I logged another dispute, received a reply from Reneiloa on October 28th after many many follow up emails. Now the consultant wants me to send a letter saying this account does not exist in order for her to log the dispute. The provider who listed me wrong obviously won't send a letter like this and as a result. Reneiloa refuses to log the dispute and investigate. And I cannot get this listing removed. Is it not experian's duty to investigate and resolve this?
How do I resolve this then?
Helpful (0)
Replies (5)0
Replies (5)
Experian SA's replyOfficial
02 Nov 2020, 19:40 Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply02 Nov 2020, 19:40
Official
Good Day,
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
We apologies for delay in responding to your request Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
's updateReviewer Update
03 Nov 2020, 14:1024 hours later and I'm still waiting for a consultant to contact me "shortly"
's update03 Nov 2020, 14:10
Reviewer Update
24 hours later and I'm still waiting for a consultant to contact me "shortly"
's updateReviewer Update
03 Nov 2020, 14:11How hard can it be to log and investigate a dispute?
's update03 Nov 2020, 14:11
Reviewer Update
How hard can it be to log and investigate a dispute?
's updateReviewer Update
04 Nov 2020, 11:19Hi Debbie,
Can I have some feedback on my above reply to you?
Can I have some feedback on my above reply to you?
's update04 Nov 2020, 11:19
Reviewer Update
Hi Debbie,
Can I have some feedback on my above reply to you?
Can I have some feedback on my above reply to you?
's updateReviewer Update
04 Nov 2020, 13:11Rep****
's update04 Nov 2020, 13:11
Reviewer Update
Rep****