PUTRID!!!!!

I'm at the stage in my life where I am preparing to buy a house. We know part of this process is to ensure your credit score is on par. There was an incident I had with Discovery who was responsible for my credit score going down by 24 points. I disputed this with them - a journey I would NEVER want to experience again. Discovery escalated my concerns to a complaints team working in Experian - the complaint handler Thulisile emailed me back after some time telling me the dispute was resolved in my favor. No apology nothing, shocking for a conplaint handler! I checked my report, my points was not reinstated, and there were about 7 FNB TEMP LOANS added to my report of which 2 was "removed". I HAVE NO BUSINESS WITH FNB AND THIS WAS NOT THERE WHEN I DISPUTED MY DISCOVERY INCIDENT. I emailed the handler back immediately after checking on the 19th May questioning these things and she has not bothered to respond. I asked her to call me and she has not bothered to do that either. I emailed the customer service for someone to call me and nothing from them either. I am dealing with anxiety and an illness all while this is going on and I have received absolutely NO HELP for something that wasnt even my fault. I am sick and tired of running after staff for not doing their jobs properly. I want someone from Experian to call or email me if they cannot reach me by phone to firstly: 1- apologize for their putrid service and journey they've put me on. 2- explain to me why my 24 points are not reinsted and when this will be fixed. 3- why are there FNB temp loans on my report (I suspect your staff has something to do with this while TRYING resolve my dispute with Discovery. 4- what are you going to do to resolve the time, multiple emails and stress you've put me through trying to get things sorted. Your complaint handler has my email address and contact number. I look forward to hearing from you.