Profile not Updated despite requests

I have tried to contact the call centre of Experian for the past 2 weeks , no one seems to answer the call centre line . I have paid my woolworths account and is up to date , I have recieved letters confirming the same from woolworths . I urgently need to have the information updated on Experian and this information is not getting updated , i have emailed the letters though to Experian but have not recieved any feedback in respect of my profile being updated.<br> <br> Could someone please urgently assist as no one answers the calls in the call centre