MS
Moyase S

1 reviews | Active since Jul 2017

12 Mar 2021, 08:18

Profile not updated

Very bad service, I am trying so hard to work on my profile but Experian just doesn't want to fix my profile, I even attempted to contact them on Facebook. I have sent all documents requested but nothing has been done and this is affecting me very bad.

0
Replies (4)
Experian SA
Experian SA's reply12 Mar 2021, 09:16
Official
 Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Consumer Care Team 

MS
Moyase S's update12 Mar 2021, 12:35
Reviewer Update
Good day

Your team seem not to understand my query or they do not pay attention to detail. My payments are upto date, the current balance showing for Nedbank cara finance its what needs to be fixed. I even sent them a schedule from MFC. Please check this, it shows R499K and it should be around R300k.
MS
Moyase S's update15 Mar 2021, 07:35
Reviewer Update
Good day

Can you please update my Vehicle Asset finance this currently shows a balance of R499,000.00 and should be around R320,000.00 I sent all the details to you.

Please this is affecting me badly I'm not even confident to make financial commitment.
Experian SA
Experian SA's reply15 Mar 2021, 08:40
Official
Good day

Please note that we have requested MFC to provide us with the file name sent to credit bureaus to update your account.

Kind Regards
Customer Relation Centre