Profile not updated

I have been experiencing some bad service or no service at all from Experian. It has really been useless and my profile I not being updated and it is affecting my credit worthiness as outdated information is displayed on my profile. With Compuscan(mycreditcheck.co.za) my score has not changed for the past 5months even though there has been movements on my profile. The other system (mycreditexpert.co.za), I have accounts that are outdated and should be removed, I have made disputes in the system, sent emails and paid a debt counselor to assist in updating my profile. Hellopeter is my last resort, your poor service is really affecting people's lives. We follow your processes and still nothing is done