Prescribed debt query

I lodged a dispute with Exprian and Nedbank on 19 January 2021 and was told the matter will be resolved in 20 days and lodged a 2nd dispute for a different account, 2nd dispute was resolved as advised and 1st dispute never resolved, every time i call experian they refer resolved dispute and nothing about the unresolved, i also notice they only respond when the matter is sent via Hello Peter, when i send directly yo the they never respond

Below is proof of the e-mail received from Nedbank when i started From: Browne, N. (Natasha) <***> Sent: Tuesday, January 19, 2021 9:23 AM To: Mzwakhe Rini <***> Subject: RE: ***

Good day

Please note that this matter has been escalated.

Please allow for 7 working days for credit bureau to be updated.

Kind regards,

Natasha Browne

Credit Administrator | Card Legal Recoveries | Nedbank Ltd

Floor 1st , Block I, 135 Rivonia Sandton, South Africa PO Box 1144, Johannesburg 2000, South Africa T +27 (0)*** F +27 (0)*** *** Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: Mzwakhe Rini <***> Sent: Monday, January 18, 2021 17:49