Hellopeter
Share Your Experience
IC
Irate C

1 reviews | Active since May 2017

15 Sept 2020, 18:13

Prescribed account still on account despite numerous follow ups

I sent Experian an email on the 9th of August, to alert them to a prescribed account on my credit profile. I sent an email to the address on their website and 6 weeks later: nothing.

I have been trying to call their call centre and the phone never gets picked up - I am surprised anyone even works there. Frankly, it's annoying that they are the only credit bureau that seems to even have this account. Can someone just acknowledge my email?

0
Replies (4)
Experian SA
Experian SA's reply06 Oct 2020, 14:04
Official
Good Day,
 
 
 We apologies for delay in responding to your request
 
Thank you for bringing this issue to our attention.
 
 
A consultant will be in touch shortly to assist.
 
 
Regards,
 
 
Experian Contact Centre
IC
Irate C's update09 Oct 2020, 08:00
Reviewer Update
Not sure which consultant was meant to call me.. 3 days later now. And this thing is still on my Credit Report.

This is absolutely disgusting and I’m taking the complaint to the Credit Ombudsman.
IC
Irate C's update17 Oct 2020, 19:49
Reviewer Update
Another week has gone past and rocket silence, still. I've been trying to get this sorted for TWO MONTHS now. Disgusting!
IC
Irate C's update12 Nov 2020, 08:46
Reviewer Update
Two months from this complaint and still no replies.