SM
Sindi M

1 reviews | Active since Nov 2023

17 Nov 2023, 06:59

Prescribed account not closed.

I am very disappointed with experian the way it operates. My dispute was resolved in my favor by Transunion within 7days but experian resolved took them more than a 21days to lodge a dispute thereafter the matter is resolved not in my favor by my credit check without any credible evidence provided by SBSA. And your platform which is my credit expert resolved the matter in my favor and closed the account. Standard Bank claim to have been granted a judgment against me but they didn't excute that judgment as I don't have any judgment listed in my name and it just a screenshot showing a judgment being granted non of my details appearing in that screenshot. And standard mentioned that it doesn't have any ownership of the debt.

Furthermore the vehicle was repossessed on the 20th of September 2020 and there was no comment between us . The last payment date was May 2020. As they updated last payment date was 01 February 2021 which is false payment, now use logic who would pay for a repossessed vehicle without any intention of buying the vehicle back? The other credit bureaus have resolved the matter in my favor including one of your platform. According to the outcome of my credit check all the other credit bureaus are wrong ? This is nonsense this credit bureau needs to be closed down it is ruining ourlives. Your so called investigation is nonsense. You guys need to understand the word investigation meaning. Your consultants keep on making irrational decisions without factual.

We need to sign a partition about this credit bureau which is ruining our financial well being. And if this matter is not resolved as soon as possible I will report this to matter to the relevant parties.

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Replies (2)
Experian SA
Experian SA's reply17 Nov 2023, 11:05
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,
Customer Relations Centre

SM
Sindi M's update17 Nov 2023, 18:43
Reviewer Update
Thank you the account is closed now.