sM
sipho M
1 reviews | Active since Jan 2019
11 Feb 2019, 16:17
Poor service on ITC status dispute update and acknowledgement of email recieved
Patricia Mosia called me today 11th february 2019 . She confirmed that by the 22nd February 2019, that my disputes will have reached 20th working day . She promised me that my status will be updated. I am not statisfied because on the 30th January 2019 i have logged a dispute regarding my Yes Loan , of which i still have a proof of send email on the 30th January 2019 using my office email address. I am quite suprised today when they tell me that no dispute was logged for that. if anyone from your organisation has a personal email address i can mail through the proof. I am not satisfied because today i could have been on day 8 of dispute. i have a proof of the email, can you please supply me with the direct email address to proof that indeed i send and email regarding my Yes loan dispute. my contact no ********** nad id no ********** 964083
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Replies (5)
Experian SA's replyOfficial
11 Feb 2019, 16:20Good day
Kindly note that an email to request older emails sent to us has been sent.
Best Regards
Contact Centre Team
Kindly note that an email to request older emails sent to us has been sent.
Best Regards
Contact Centre Team
Experian SA's reply11 Feb 2019, 16:20
Official
Good day
Kindly note that an email to request older emails sent to us has been sent.
Best Regards
Contact Centre Team
Kindly note that an email to request older emails sent to us has been sent.
Best Regards
Contact Centre Team
sM
sipho M's updateReviewer Update
15 Feb 2019, 08:43since i have send an email of date of origin for my dispute update. I had send to Leah Ramoroka email address ********** Yesterday 14/02/2019 i have send email requesting dispute update to her personal email adress there is no response till to date. Even these morning i have send her email she is not responsive to my email. To my suprise when i open my inbox got email from ********** attached with power of attorney, that i must complete. why are they requesting me to complete power of attorney because i am acting for myself. all i need its for them to send me and updated reported as per email from Leah Ramoroka. Because my diputes are closed with them
sM
sipho M's update15 Feb 2019, 08:43
Reviewer Update
since i have send an email of date of origin for my dispute update. I had send to Leah Ramoroka email address ********** Yesterday 14/02/2019 i have send email requesting dispute update to her personal email adress there is no response till to date. Even these morning i have send her email she is not responsive to my email. To my suprise when i open my inbox got email from ********** attached with power of attorney, that i must complete. why are they requesting me to complete power of attorney because i am acting for myself. all i need its for them to send me and updated reported as per email from Leah Ramoroka. Because my diputes are closed with them
Experian SA's replyOfficial
15 Feb 2019, 08:47Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply15 Feb 2019, 08:47
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
sM
sipho M's updateReviewer Update
15 Feb 2019, 10:59Since awaited for consultant to get in touch, even now i haven't recieve a call or feedback from Leah Ramoroka about emailed send these morning. If feel your response in hellopeter its just automated to responsese. For public to see as if you have speedy services, yet your consultant are not compitent on giving feedback. Imagine sending email to a Team Leader on two consecative days without no response or even ackwoledge of receipt
sM
sipho M's update15 Feb 2019, 10:59
Reviewer Update
Since awaited for consultant to get in touch, even now i haven't recieve a call or feedback from Leah Ramoroka about emailed send these morning. If feel your response in hellopeter its just automated to responsese. For public to see as if you have speedy services, yet your consultant are not compitent on giving feedback. Imagine sending email to a Team Leader on two consecative days without no response or even ackwoledge of receipt
Experian SA's replyOfficial
15 Feb 2019, 13:42Good day
Kindly note that the dispute team has advised that they have provided feedback on your queries
Regards
Experian Contact Centre
Kindly note that the dispute team has advised that they have provided feedback on your queries
Regards
Experian Contact Centre
Experian SA's reply15 Feb 2019, 13:42
Official
Good day
Kindly note that the dispute team has advised that they have provided feedback on your queries
Regards
Experian Contact Centre
Kindly note that the dispute team has advised that they have provided feedback on your queries
Regards
Experian Contact Centre