Poor service on ITC status dispute update

i have logged a dispute with you , of which today its my last day of dispute. I called in last week to confirm the days left on my dispute, Gareth assured me the that the 13th February 2019. i phoned again on moday the 11th and 12th February 2019 spoke to your consultants assured me that the 13th February 2019 i will be receiving my updated report since i have logged a dispute. Please listen to call logs on my enquiry profile about what was said to me previously. To my suprise when i call today spoke to one of your consultant that i cannot obtain my report as dispute not yet resolved. Please investigate the matter and revert back to me ASAP. My id no ********** 964083 , contact no ********** 707