sM
sipho M
1 reviews | Active since Jan 2019
11 Feb 2019, 14:59
Poor service on ITC status dispute update
i have settled all my debts in full, i have emailed experian all paid up letters to eza.consumer@experian for them to remove my ITC status. Tried to contact their contact centre on ********** they not answering at all times , even email correspondence . my id no ********** 964083 and my contact no ********** . Want to know my dispute status , since there is no feedback from them. You forever holding when you contact them, you just listen to voice recording backround with no assistance from contact centre agent. Even today i have tried calling it went above 10 minutes 3 times from them not answering
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Replies (3)
Experian SA's replyOfficial
11 Feb 2019, 15:12Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply11 Feb 2019, 15:12
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
sM
sipho M's updateReviewer Update
11 Feb 2019, 16:09Patricia Mosia called me . She confirmed that by the 22nd February 2019, that my disputes will have reached 20th working day . She promised me that my status will be updated. I am not statisfied because on the 30th January 2019 i have logged a dispute regarding my Yes Loan , of which i still have a proof of send email on the 30th January 2019 using my office email address. I am quite suprised today when they tell me that no dispute was logged for that. if anyone from your organisation has a personal email address i can mail through the proof. I am not satisfied because today i could have been on day 8 of dispute. i have a proof of the email, can you please supply me with the direct email address to proof that indeed i send and email regarding my Yes loan dispute.
sM
sipho M's update11 Feb 2019, 16:09
Reviewer Update
Patricia Mosia called me . She confirmed that by the 22nd February 2019, that my disputes will have reached 20th working day . She promised me that my status will be updated. I am not statisfied because on the 30th January 2019 i have logged a dispute regarding my Yes Loan , of which i still have a proof of send email on the 30th January 2019 using my office email address. I am quite suprised today when they tell me that no dispute was logged for that. if anyone from your organisation has a personal email address i can mail through the proof. I am not satisfied because today i could have been on day 8 of dispute. i have a proof of the email, can you please supply me with the direct email address to proof that indeed i send and email regarding my Yes loan dispute.
Experian SA's replyOfficial
11 Feb 2019, 16:13Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply11 Feb 2019, 16:13
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre