Poor service from experian

I'm very upset with Experian I have paid my vodacom.account in full almost a month ago , i have send numerous emails to experian for an update , till now nothing has been done ,I have called waited for 40mn still no response, all other credit bureau have already updated my account , with covid now, I cant have access to any money from my bank , my rent is overdue we have no foods , on top this I have just loss my father, I mean what else should we do to get update once you settle tyour account