Poor Service From Compuscan

Compuscan service is really poor and frustrating. When you call them you hold for atleast 25mins minimum and their email box are full. I logged a dispute on my credit status and now its way over 20 days nothing from them. I called them and the lady said the team leader said that they are aware of my dispute but there is a system problem from their side of which I fail to understand as it is now impacting my life.