Poor Service and Lack of Accountability

I raised a dispute with Experian for two accounts that MBD *****ulently listed. I provided details and explained to them that the information listed by MBD was false. I have Never acknowledged or made any payment to them. After waiting for the 21 days, I received a one liner from attending consultant telling me about another service provider and what they do. Our lives are impacted adversely by *****ulent listings and it is incredibly disheartening when you follow due process to get this rectified and the attending consultant does not investigate properly or provide accurate feedback.