MC
Mandy C
1 reviews | Active since Aug 2022
24 Aug 2022, 10:13
Poor Service
EKT*** dispute number - I was told the dispute was resolved in my favour and that in 24 - 48 hrs my credit profile would be updated - this was on 22.08 at 10am , that time frame has since passed. This is unacceptable. I had no knowledge of the disputed account and its clear as TransUnion removed it too - in under this time frame. The matter is really urgent and I just keep emailing and get no response.
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Replies (3)MC
Mandy C's updateReviewer Update
26 Aug 2022, 10:08To add - still no assistance of value to date. Credit score still not updated as promised after numerous mails. New "chat with us" icon they feature on their site - do not be fooled, no one answers that either, much like the phone line. And all this for an account I was not aware of and had no prior warning of and I have been told by them dispute resolved in my favour credit score should have been updated 2 days ago according to the one successful interaction, but alas, not done. Legal action probably the only way to go.
MC
Mandy C's update26 Aug 2022, 10:08
Reviewer Update
To add - still no assistance of value to date. Credit score still not updated as promised after numerous mails. New "chat with us" icon they feature on their site - do not be fooled, no one answers that either, much like the phone line. And all this for an account I was not aware of and had no prior warning of and I have been told by them dispute resolved in my favour credit score should have been updated 2 days ago according to the one successful interaction, but alas, not done. Legal action probably the only way to go.
MC
Mandy C's updateReviewer Update
29 Aug 2022, 08:53And there has still to date been no said update from any data team. I have sent numerous mails now, if TransUnion could remove it in 48hrs why is this taking now in excess of 3 weeks. Unacceptable service. Your mail 2 weeks back said dispute resolved in my favour and would be updated on my credit profile, well it still is not. The matter as stated in every mail - is urgent.
MC
Mandy C's update29 Aug 2022, 08:53
Reviewer Update
And there has still to date been no said update from any data team. I have sent numerous mails now, if TransUnion could remove it in 48hrs why is this taking now in excess of 3 weeks. Unacceptable service. Your mail 2 weeks back said dispute resolved in my favour and would be updated on my credit profile, well it still is not. The matter as stated in every mail - is urgent.
MC
Mandy C's updateReviewer Update
30 Aug 2022, 08:13After a mail from yourselves yesterday saying its been updated on my profile - IT IS STILL NOT UPDATED. I really need this addressed urgently, I have never struggled so much to get service, please advise. TransUnion assisted and cleared it in under 48hrs.
MC
Mandy C's update30 Aug 2022, 08:13
Reviewer Update
After a mail from yourselves yesterday saying its been updated on my profile - IT IS STILL NOT UPDATED. I really need this addressed urgently, I have never struggled so much to get service, please advise. TransUnion assisted and cleared it in under 48hrs.