NZ
Nozinyanga Z
1 reviews | Active since Aug 2022
26 Oct 2022, 13:21
Poor service
—-—-to my surprise my credit record has been flag which i dont under why. I have spent already 150.00 calling experiean but i cant grt any help. Please see below confirmation. I need that flaging to be removed as soon as possible. I dont i understand why my wonga account was sorted. —-— Reply above this line. Good day ,thank you for your mail
kindly note the dispute flag is removed and account closed
Kind regards, Customer Relations Centre |Consumer Care Consultant Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600 Tel: +***5 www.experian.co.za Experian This e-mail (including attachments) is subject to the email disclaimer published on our website. National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy
Helpful (0)
Replies (4)0
Replies (4)NZ
Nozinyanga Z's updateReviewer Update
31 Oct 2022, 11:35Good All,
Thank you for your message much appreciated. Today I have downloaded my credit report to my surprise Wonga is back is back which am not sure why because I have disputed this account which I await for 21 days and received confirmation that has been closed and they have removed flaging. Which it was fine.
Where did they received authorization to put back account which was closed
Unless I was provided with the incorrect report. This is affecting my credit score and it will decline because it saying I missed payments which is not true.i waited 21 working days in order for this to be sorted.
My I request you to please sort it.worse part you can't get through it keep on saying office hours are 8h00 am I have been trying to call you guys but you can't.
I have disputed WONGA and I received confirmation please refer to my first email regarding confirmation
You don't get feedback from Experian via email only from this platform I started getting feedback.
Kind regards
N J ZWANE
Thank you for your message much appreciated. Today I have downloaded my credit report to my surprise Wonga is back is back which am not sure why because I have disputed this account which I await for 21 days and received confirmation that has been closed and they have removed flaging. Which it was fine.
Where did they received authorization to put back account which was closed
Unless I was provided with the incorrect report. This is affecting my credit score and it will decline because it saying I missed payments which is not true.i waited 21 working days in order for this to be sorted.
My I request you to please sort it.worse part you can't get through it keep on saying office hours are 8h00 am I have been trying to call you guys but you can't.
I have disputed WONGA and I received confirmation please refer to my first email regarding confirmation
You don't get feedback from Experian via email only from this platform I started getting feedback.
Kind regards
N J ZWANE
NZ
Nozinyanga Z's update31 Oct 2022, 11:35
Reviewer Update
Good All,
Thank you for your message much appreciated. Today I have downloaded my credit report to my surprise Wonga is back is back which am not sure why because I have disputed this account which I await for 21 days and received confirmation that has been closed and they have removed flaging. Which it was fine.
Where did they received authorization to put back account which was closed
Unless I was provided with the incorrect report. This is affecting my credit score and it will decline because it saying I missed payments which is not true.i waited 21 working days in order for this to be sorted.
My I request you to please sort it.worse part you can't get through it keep on saying office hours are 8h00 am I have been trying to call you guys but you can't.
I have disputed WONGA and I received confirmation please refer to my first email regarding confirmation
You don't get feedback from Experian via email only from this platform I started getting feedback.
Kind regards
N J ZWANE
Thank you for your message much appreciated. Today I have downloaded my credit report to my surprise Wonga is back is back which am not sure why because I have disputed this account which I await for 21 days and received confirmation that has been closed and they have removed flaging. Which it was fine.
Where did they received authorization to put back account which was closed
Unless I was provided with the incorrect report. This is affecting my credit score and it will decline because it saying I missed payments which is not true.i waited 21 working days in order for this to be sorted.
My I request you to please sort it.worse part you can't get through it keep on saying office hours are 8h00 am I have been trying to call you guys but you can't.
I have disputed WONGA and I received confirmation please refer to my first email regarding confirmation
You don't get feedback from Experian via email only from this platform I started getting feedback.
Kind regards
N J ZWANE
NZ
Nozinyanga Z's updateReviewer Update
31 Oct 2022, 15:02—-—-—-—Reply above this line.Good day ,thank you for your mail kindly note the dispute flag is removed and account closed Kind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy .please note that I received the above mentioned on the 19 October at 14h46 confirming that everything is sorted from Wendy Piet.
I called on the 26th and wanted to find out why my records was still flaging be because my problem was solved on the 19th and I waited 21 days which was done. I asked the person why because 21 days is over and Wendy confirmed. That is why o sent experien need to sort it out that flag because I don't understand why.
Can I request Experian to sort it out that account urgent please because I disputed and it was confirmed.
Wonga account was settled and everything was sent to Experian. From my report now it says new account in arrears. Please am requesting urgent attention on this account.
Kind regards
NJ Zwane
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy .please note that I received the above mentioned on the 19 October at 14h46 confirming that everything is sorted from Wendy Piet.
I called on the 26th and wanted to find out why my records was still flaging be because my problem was solved on the 19th and I waited 21 days which was done. I asked the person why because 21 days is over and Wendy confirmed. That is why o sent experien need to sort it out that flag because I don't understand why.
Can I request Experian to sort it out that account urgent please because I disputed and it was confirmed.
Wonga account was settled and everything was sent to Experian. From my report now it says new account in arrears. Please am requesting urgent attention on this account.
Kind regards
NJ Zwane
NZ
Nozinyanga Z's update31 Oct 2022, 15:02
Reviewer Update
—-—-—-—Reply above this line.Good day ,thank you for your mail kindly note the dispute flag is removed and account closed Kind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy .please note that I received the above mentioned on the 19 October at 14h46 confirming that everything is sorted from Wendy Piet.
I called on the 26th and wanted to find out why my records was still flaging be because my problem was solved on the 19th and I waited 21 days which was done. I asked the person why because 21 days is over and Wendy confirmed. That is why o sent experien need to sort it out that flag because I don't understand why.
Can I request Experian to sort it out that account urgent please because I disputed and it was confirmed.
Wonga account was settled and everything was sent to Experian. From my report now it says new account in arrears. Please am requesting urgent attention on this account.
Kind regards
NJ Zwane
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy .please note that I received the above mentioned on the 19 October at 14h46 confirming that everything is sorted from Wendy Piet.
I called on the 26th and wanted to find out why my records was still flaging be because my problem was solved on the 19th and I waited 21 days which was done. I asked the person why because 21 days is over and Wendy confirmed. That is why o sent experien need to sort it out that flag because I don't understand why.
Can I request Experian to sort it out that account urgent please because I disputed and it was confirmed.
Wonga account was settled and everything was sent to Experian. From my report now it says new account in arrears. Please am requesting urgent attention on this account.
Kind regards
NJ Zwane
NZ
Nozinyanga Z's updateReviewer Update
01 Nov 2022, 19:31Good evening All, today at 15h40 i received this e-mail. Please explain what does it mean when they Ara saying account is already updated.
—-—-—Reply above this line.Good dayWe would like to apologize for the delay in responding to your request.Please note that the account has already been updated. Kind RegardsKind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy
—-—-—Reply above this line.Good dayWe would like to apologize for the delay in responding to your request.Please note that the account has already been updated. Kind RegardsKind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy
NZ
Nozinyanga Z's update01 Nov 2022, 19:31
Reviewer Update
Good evening All, today at 15h40 i received this e-mail. Please explain what does it mean when they Ara saying account is already updated.
—-—-—Reply above this line.Good dayWe would like to apologize for the delay in responding to your request.Please note that the account has already been updated. Kind RegardsKind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy
—-—-—Reply above this line.Good dayWe would like to apologize for the delay in responding to your request.Please note that the account has already been updated. Kind RegardsKind regards,
Customer Relations Centre |Consumer Care Consultant
Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch,7600
Tel: +***5
www.experian.co.za
This e-mail (including attachments) is subject to the email disclaimer published on our website.
National Credit Regulator (NCR) Credit Bureau Registration No NCRCB16.
To see how we process your personal information please see our Privacy Policy on our website Privacy Policy
NZ
Nozinyanga Z's updateReviewer Update
02 Nov 2022, 10:25Good morning,
Thank you very to this platform. We'll done guys after so many months struggling to solve. It only takes you 1 week to sort it out for me. Your service extremely excellent.
Keep it out of up of doing great things. As we can not get through to call center and they don't even bored answer our calls. My help was through this platform. Well done thank you for your help.
Thank you very to this platform. We'll done guys after so many months struggling to solve. It only takes you 1 week to sort it out for me. Your service extremely excellent.
Keep it out of up of doing great things. As we can not get through to call center and they don't even bored answer our calls. My help was through this platform. Well done thank you for your help.
NZ
Nozinyanga Z's update02 Nov 2022, 10:25
Reviewer Update
Good morning,
Thank you very to this platform. We'll done guys after so many months struggling to solve. It only takes you 1 week to sort it out for me. Your service extremely excellent.
Keep it out of up of doing great things. As we can not get through to call center and they don't even bored answer our calls. My help was through this platform. Well done thank you for your help.
Thank you very to this platform. We'll done guys after so many months struggling to solve. It only takes you 1 week to sort it out for me. Your service extremely excellent.
Keep it out of up of doing great things. As we can not get through to call center and they don't even bored answer our calls. My help was through this platform. Well done thank you for your help.