Poor customer service

I have been holding on the line for more than a hour and spoke to a consultant today around 11:12. She was very rude and unprofessional. she doesnt even have phone etic. she cant even take down my id number and tell me she takes numbers down from 8 to 5 this is a waste of time i need a assistance with a request i have sent. she dropped the call in my ear she doesnt know how to work with people