***********/poor Customer service

I disputed the FNB Credit Card account more than three times as a prescribed account. The last communication I received from Experian (Lusizo Mati) advised they receive credible/reliable information from FNB. However, they received a screenshot of the statement, not a comprehensive statement for them to advise credible/reliable information. The payment date per their report is 28 Nov 2020, however, the account is 45 months in arrears. If the last payment was in Nov 2020, the account should be in their records in 35 months in arrears. Such an inconsistency. I believe credit bureaus should not be biased but subjective in all their dealings. In this Experian conducted my matter in a biased manner.