POOR CUSTOMER SERVICE!!

On the 14th March 2018, I sent an email to Experian SA requesting them to remove an incorrect listing from my name and they failed to do so. On the 16th of April 2018 I received an email from Reneiloa Dikgale, which basically said I must allow 20 working days for them to investigate the dispute, this is surprising considering the fact that I lodged a complaint with them a month ago!

Today I also received another email from Keabetswe Motlhabe, I'm being told that my dispute has been closed because I failed to send the requested documents! What documents? They did not ask me to send any documents, I only learnt about that today!

These people need to remove all the incorrect information from my profile (i.e. the address and Home Choice listing)!!