Poor Customer Service

I wrote you an email expressing my dissatisfaction on my score being 21 points lower this month instead of my points going up from 643 higher.

I have paid my account remarkably. I have not app**** for more credit. Yet you decide to downsize my points. This is unacceptable. This is a NO GO. Your reply to my mail was that my spending changed or my balance on credit card changed.

Well i went into the report and it actually gives me the opposite of what you telling me in your mail.

My balance is less than 30% which the report itself says is remarkable so where do you come on your lies.

My name is Shane Stoffberg My log in email is ***