Poor & Bad Service

My debt counsellor issued a clearance letter to clear a debt review flag on both my wife and myself consumer profile. All credit bureaus removed the flag except there was a problem with Compuscan removing a flag on my wife's profile. After enquiring and resending all documents and e-mail sent by debt counsellor their comments still shows they did not even bother reading the e-mail and reading the attachment. Their comment is clearance certificate need to be certified, however I can confirm it is certified and how did they action the same request for myself and don't action for my wife. This is crazy and now reading all the comments on Hellopeter I think there is a big problem with admin. here. My ID is *** Wife ID *** Cell: ***