JM
Jerome M

1 reviews | Active since Oct 2020

10 Dec 2020, 10:13

Poooooooor Service

I logged a dispute on the 4th of November 2020 for one judgment that was initially listed on my profile. 5 days later i call there is nothing they can see they checked their emails then only they submitted the paperwork through to the correct department. In the interim i checked my profile now there is an additional judgement listed that was never there before i contacted the call centre i asked them what is happening they told me straight they dont know how it happened they can not see how it happened i send through paperwork for that one as well on the 11th cool they send to the correct department to deal with it up to this day nothing has been resolved i keep on calling all they say is its in the final stages. I logged a dispute with Transunion in 7 working days judgments removed. I do not think these people take us serious as this affects our lives, i mean i apply for better job opportunities i get rejected because i dont have a clean credit record, i cannot do anything banks reject me it is really frustrating. I wish we could be taken serious i once held the line for almost 2hrs to talk to a consultant recently they keep sending me mails with forms i have to complete i complete and send back with all the relevant paperwork day later they send the same thing back again they dont even go back to other mails to check if there is any evidence they missed that they have to submit or whatsoever.

0
Replies (2)
Experian SA
Experian SA's reply11 Dec 2020, 07:51
Official
Good Day,

 Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.

Regards,

Consumer Care Team

JM
Jerome M's update14 Dec 2020, 08:24
Reviewer Update
Looks like shortly meant January 2021 because i have been waiting since for a call back