Paying for no service.Not answering phone/emails

I signed up in December for a credit report and am also paying monthly for this.I received a message to send a copy of ID and proof of residential address of which i did straight away. I cannot access my service as it is still showing on there that I must send these details.<br> <br> I have written 5 emails, resending these details and have tried to phone. Phones are not answered and emails are not answered.<br> <br> I have now paid for 2 months for this service and cannot access it.<br> <br> I will be taking this matter to court under the consumer act should i not receive a reply within 48 hours.<br> <br> You cannot take my money and not give me any service.