Pathetic Team Leader who cant do her job

I send numerous emails on Friday to dispute my query which should of been done a month ago (emails send more than a month ago and there was no response), spoke to James on Friday, Saturday and Monday after spending more than a R100 on airtime and struggling to get through, he has been most helpful and escalated the problem to Noeleen the team leader. After instruction from James, Noeleen will email me, which she never did, she advised she updated the report (which she never did after speaking to Bridget who confirmed my report needs updating). Bridget promised to call me in the next 30 mins and I am still waiting (its almost headed to 2 hours). Noeleen you are the team leader WHY are you not taking over escalated calls? My report with Transunion has been updated more than a month ago, given the email was sent to both Experian and Transunion the same time. Transunion is more informed and easy to access your report. I have paid a monthly fee with Experian and the money has come off my account and still cannot view my report, not even the call center can send this to me!!